Help us improve our service

Please help us to improve our service
Please share your feedback with us. If you think our service could be improved we would be pleased to hear from you. We will take these into account as we continue to improve our service.

If we have carried out an installation which service did we install?

When did we install this? dd/mm/yy

1. Please score our telephone service.
Excellent Good Average Poor

2. Did the installation team arrive at the time you were expecting them?
Yes No

3. Please rate us on how effcient we were at carrying out the work.
Excellent Good Average Poor

4. How well did the installation team clear up afterwards?
Excellent Good Average Poor

5. Was the Installation team appropriately dressed and polite? Please score us.

Excellent Good Average Poor

6. How would you rate your satisfaction with the quality of the energy efficiency work carried out?

Excellent Good Average Poor

7.How well did we explain the work that was being carried out on your home?
Excellent Good Average Poor

8. How well did the contractors, representatives and operatives introduce themselves and provide identification?
Excellent Good Average Poor

If you have answered No or poor to any of the above questions and feel able to help us improve our service, we would be pleased to receive your comments:

Name:			Phone No:
Email:			Postcode:

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