Terms & Conditions
- Affordable Warmth Grant funding is available only to qualifying recipients. Grant funding is calculated using Ofgem deemed carbon and savings scores. Grant funding will differ between property types, property size, fuel types and installation. The Offer and any grant funding is subject to property assessment.
Fuel savings source: Energy Saving Trust.
- Warm Homes is part Aran Services delivery programme for ECO. Designed to help residents save money on their energy bills and encourage the reduction of carbon emissions through energy efficiency improvements.
- Loft ventilation and walkways (where needed) are chargeable prices and not in available for grant funding.
Green Deal and Finance
- Aran Services Ltd is Authorised and Regulated by the Financial Conduct Authority. All finance is subject to credit approval and FCA regulation. Aran Services Ltd is a lender and a credit broker offering credit facilities from a panel of lenders, offering credit from a panel of lenders. Access to some supporting incentives may require a GD Advice Report. Aran Services Ltd is able to provide this report at a cost of £129.00. Private Sector Tenants will require written permission from their Landlord to make Improvements. Full Terms and Conditions available on request.
- Green Deal no upfront cost and assessments: Subject to survey, a charge from £129 inc VAT will apply where no plan is processed by Aran Services Ltd. Our Green Deal Advice Organisation Terms and Conditions can be found by clicking here.
- Green Deal Cash Back: Subject to DECC funds, a minimum of 50% of external walls must be insulated to qualify for cash back on solid wall insulation. Solar PV, Solar Thermal & Air Source Heat pumps qualify for other Government related incentives (FiT and RHI Terms & Conditions still apply). Free installed measures do not qualify for cash back.
- Green Deal Incentive Fund terms and conditions can be found by clicking here.
- Independent and impartial advice about the Green Deal can be obtained on 0300 123 1234 or visit www.energysavingtrust.co.uk/ The Code of practice requirements for Green Deal Providers, Assessors, Installers and Certification Bodies can be found here
Further terms and conditions can be found by clicking the following:
- Loft and Cavity Wall Insulation
- External Wall Insulation
- Internal Wall Insulation
- Replacement Boilers
Aran Services Limited (we) is committed to protecting and respecting your privacy.
For the purpose of the Data Protection Act 1998 (the Act), the data controller is Aran Services Limited and our data protection registration number is Z8759909.
1. Information we may collect from you
We may collect and process the following data about you: (a) information that you provide by filling in forms at www.aranservices.co.uk. This includes information provided at the time of registering to use our site, ordering products, posting material or requesting further services. We may also ask you for information when you report a problem with our site; (b) information provided to other organisations where you have provided your consent to those organisations passing your data to third parties; (c) if you contact us, we may keep a record of that correspondence; (d) we may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them; and (e) details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.
2. IP address and cookies
2.1 We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users´ browsing actions and patterns, and does not identify any individual.
2.2 Our site also uses Google Analytics, a web analysis service provided by Google Inc (Google). Google Analytics uses "cookies”, which are text files placed on your computer to help the website analyse how you use our site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google´s behalf. Google will not associate your IP address with any other data held by Google.
3. Using browser settings to manage cookies
3.1 The Help menu on the menu bar of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether.
3.2 You can also disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-on's settings or visiting the website of its manufacturer.
3.3 As cookies allow you to take advantage of some of the Website’s essential features, we recommend you leave them turned on. For example, if you block or otherwise reject cookies you will not be able to make an enquiry or submit personal data online. If you leave cookies turned on, remember to sign off when you finish using a shared computer.
4. Cookies explained
4.1 In order to comply with new rules, we use a system of classifying the different types of cookies which we use on our site, or which may be dropped by third parties through our websites. The classification was developed by the International Chamber of Commerce UK and explains more about which cookies we use, why we use them, and the functionality you will lose if you decide you don't want to have them on your device.
5. What is a cookie?
5.1 Cookies are text files containing small amounts of information which are downloaded to your personal computer, mobile or other device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful because they allow a website to recognise a user’s device.
5.2 Persistent cookies - these cookies remain on a user’s device for the period of time specified in the cookie. They are activated each time that the user visits the website that created that particular cookie.
5.3 Session cookies - these cookies allow website operators to link the actions of a user during a browser session. A browser session starts when a user opens the browser window and finishes when they close the browser window. Session cookies are created temporarily. Once you close the browser, all session cookies are deleted.
5.4 Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improve the user experience. They can also help to ensure that adverts you see online are more relevant to you and your interests.
5.5 You can find more information about cookies at www.allaboutcookies.org and www.youronlinechoices.eu.
6. Cookies used on the website
6.1 Strictly necessary cookies These cookies enable services you have specifically asked for. For those types of cookies that are strictly necessary, no consent is required.
6.2 These cookies are essential in order to enable you to move around the site and use its features, such as accessing secure areas of the site. Without these cookies services you have may asked for, like shopping baskets or e-billing, cannot be provided.
6.3 Performance cookies These cookies collect anonymous information on the pages visited. By using the site, you agree that we can place these types of cookies on your device.
6.4 These cookies collect information about how visitors use the site, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how the site works.
6.5 Functionality cookies. These cookies remember choices you make to improve your experience. By using the site, you
agree that we can place these types of cookies on your device. These cookies allow the site to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.
6.6 Targeting or advertising cookies These cookies collect information about your browsing habits in order to make advertising relevant to you and your interests. These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They are usually placed by advertising networks with our permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers. Quite often targeting or advertising cookies will be linked to site functionality provided by the other organisation.
|Identifying Unique Visitors||_utma||Each unique browser that visits a page on your site is provided with a unique ID via the __utmacookie. In this way, subsequent visits to your website via the same browser are recorded as belonging to the same (unique) visitor. Thus, if a person interacted with your website using both Firefox and Internet Explorer, the Analytics reports would track this activity under two unique visitors. Similarly if the same browser were used by two different visitors, but with a separate computer account for each, the activity would be recorded under two unique visitor IDs. On the other hand, if the browser happens to be used by two different people sharing the same computer account, one unique visitor ID is recorded, even though two unique individuals accessed the site.||Expires in one day|
|Determining Visitor session||_utmb||The Google Analytics tracking for ga.jsuses two cookies to establish a session. If either of these two cookies are absent, further activity by the user initiates the start of a new session.||Expires in 30 mins|
|Determining visitor session||_utmc||See above||Expires in 2 years from update|
|Custom Variables||_utmv||You can define your own segments for reporting on your particular data. When you use the _setCustomVar() method in your tracking code to define custom variables, Google Analytics uses this cookie to track and report on that information. In a typical use case, you might use this method to segment your website visitors by a custom demographic that they select on your website (income, age range, product preferences).||Expires in 6 months from update|
|Tracking Traffic Sources&Navigation||_utmz||When visitors reach your site via a search engine result, a direct link, or an ad that links to your page, Google Analytics stores the type of referral information in a cookie.||Expires in 6 months from update|
|Tracking Traffic Sources using java script||Has_js||someone with a js-enabled browser has visited the site previously (maybe in a previous installation or something||Expires in 30 mins|
7. Behavioural and online privacy
7.1 A guide to behavioural advertising and online privacy has been produced by the internet advertising industry which can be found at www.youronlinechoices.eu. The guide contains an explanation of the IAB’s self-regulatory scheme to allow you greater control of the advertising you see.
8. Where we store your personal data
8.2 All information you provide to us is stored on our secure servers. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
8.3 Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
9. Uses made of the inforamtion
9.1 We use information held about you in the following ways: (a) to ensure that content from our site is presented in the most effective manner for you and for your computer; (b) to provide you with information, products or services that you request from us or which we
feel may interest you, where you have consented to be contacted for such purposes; (c) to carry out our obligations arising from any contracts entered into between you and us; and (d) to notify you about changes to our service.
9.2 We may also use your data, or permit selected third parties to use your data, to provide you with information about goods and services which may be of interest to you and we or they may contact you about these by post or telephone.
9.3 If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale to you.
9.4 If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this.
9.5 If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please notify us at firstname.lastname@example.org
10. Disclosure of your information
11. Your rights
11.1 You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at email@example.com
11.2 Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
12. Access to information
The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.